We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Excellent store, fulfilled everything agreed, super recommended, beautiful hair, thank you very much!
Very happy I am with hair aliafee, natural hair, mięciutkie, good quality, recommend for this price worth. I'm glad of them very next very fast until I was puzzled recommend for niezdecydowanych
Hair great, quickly have reached, 100% natural. I am very happy to recommend because hair quality super, delicate, worth the price
The hair is perfect. So soft and thick too! Thankyou
The hair is so beautiful and soft! As a wig maker, I need my bundles to be great quality for my customers. This hair definitely exceeded my expectations. The store kept in contact and helped me when I had shipping issues. Despite the virus effecting shipments, I was still able to receive the hair on time. I will definitely be ordering from them again soon.
Super super fast shipping. Thank you
Very Fast Delivery Thank you order April 7 received April 14 despite containment thank you
so beautiful
thanks!
Beautiful quality hair great shine.
Lovely, fast shipping, good communication, I am very happy
Fast delivery to France
Very nice color I well be ordering more thanks again
Nice soft hair
Good quality
The store is very available and very nice, the items arrived very quickly in less than a week. I would recommend without hesitation. Beautiful nothing to say
good hair always
I wanna say one word, just Wooow
Although there were a lot of problems in customs I got the best service, the store is really service minded and responds quickly. thanks
super
Very sastifaite ma Wick. The store is available at any time and also many environmentally. Thank you again
Very beautiful hue., Well done ..... good quality
Tres contente Merci BCP
Always good quality hair, colour is lovely, & full. Will leave another review after I wash it.
Really beautifull real hair, very soft. This order came super quickly, within 8 days to the Netherland. It is my second order by this store and it is again very good and fast. Good contact with seller. I will buy more.!